Heritage Foods Limited

STATUTORY REPORTS Board’s Report 29 th Annual Report 2020-21 | 99 8.2 Are the programmes/projects undertaken through in-house team/own foundation / external NGO / government structures /any other organization? The Company’s Social Responsibility Projects have been carried out by the Company directly and/or through implementing agencies (i.e. NTR Memorial Trust, Hyderabad). 8.3 Have you done any impact assessment of your initiative? (From CSR) As per the CSR amendment Rule, 2021 the impact assessment studies are not required by the Company. However internally the Company performs an impact assessment of its initiatives at the end of each year to understand the e ffi cacy of the programme in terms of delivery of desired bene fi ts to the community and to gain insights for improving the design and delivery of future initiatives. 8.4 What is your company’s direct contribution to community development projects - Amount in INR and the details of the projects undertaken? The Company spent an amount of ` 20.56 million on community development project, the activities details are as follows: Relief to fi ght against the COVID-19 pandemic: ` 10.00 million Promoting education&preventive health care: ` 9.98 million Environment : ` 0.08 million Rural Development: ` 0.50 million 8.5 Have you taken steps to ensure that this community development initiative is successfully adopted by the community? Companies CSR initiatives are rolled out in partnership with Trust. This helps in increasing reach aswell as ensuring the adoption of initiative by communities. CSR Committee of the Board track the reach and takes necessary steps to make it successful. Principle 9: Businesses should engage with and provide value to their customers and consumers in a responsible manner 9.1 What percentages of customer complaints / consumer cases are pending as on the end of fi nancial year? There are no consumer complaints pending as on the end of fi nancial year. 9.2 Does the company display product information on the product label, over and above what is mandated as per local laws? Yes / No / N.A. / Remarks (additional information) No, the Company adheres to all the applicable regulations regarding product labelling and displays relevant information on it. 9.3 Is there any case fi led by any stakeholder against the Company regarding unfair trade practices, irresponsible advertising and/or anti-competitive behaviour during the last fi ve years and pending as on end of fi nancial year. Neither any complaint was fi led relating to above during the past fi ve years nor is any complaint pending as at the end of fi nancial year. 9.4 Did your Company carry out any consumer survey/ consumer satisfaction trends? Yes, Consumer satisfaction is important for business. Company connects with consumer with multiple touch points. A survey is conducted with consumers to understand the product quality feedback. For and on behalf of HERITAGE FOODS LIMITED Registered O ffi ce: #6-3-541/C, Panjagutta Hyderabad – 500 082 Telangana, India CIN: L15209TG1992PLC014332 Tel.: +91-40-23391221/2 Fax: +91-40-23318090 N Bhuvaneswari N Brahmani E-mail: h fl @heritagefoods.in Vice-Chairperson & Managing Director Executive Director Date: May 19, 2021 (DIN: 00003741) (DIN:02338940)