Heritage Foods Limited

Due to the nature of our business, as a retail-focused dairy company, we face a number of external and internal challenges. External Challenges • Evolving and uncertain economic environment • Increasing levels of regulation • Evolving consumer needs • Increasing competition • Education and training to farmers • Marketing and pricing • Continuous supply of milk in dry period Internal Challenges • Operating as e ffi ciently as possible, while remaining the best dairy product company for our consumers • Ensuring to have the right people and right culture to meet evolving consumer needs • Ensuring IT systems are e ff ective and resilient and prepare us for the cyber threats • Ensuring proper motivation and regular training to employees Running a responsible business for all our stakeholders CORPORATE OVERVIEW 29 th Annual Report 2020-21 | 15 Business Model