Heritage Foods Limited

Safeguarding Employee Resiliency The value of a company is determined by the quality of its employees. At Heritage Foods, we recognize the importance of having a workforce which is consumer-focused, performance-driven and future-capable and being concerned about their well-being. During the pandemic, we took the initiative to constantly reiterate the importance of health of all our employees. Being a progressive organization, we believe in the strength of our strong workforce – our most vital asset. Human Resource Development is a key area of our core competence, and hence, we seek to pursue, nurture and retain talent. We build strong leadership talent pipelines and capability across levels in an environment fostering high performance and engagement across the workforce. We also continually strive to attract fresh talent to build a highly skilled and motivated pool of resources. Several initiatives are taken to ensure optimal development and management of human resources by imparting need-based training to employees across categories. We update sta ff with information and guidance, whether from the government or otherwise, and keep sta ff informed. Ensuring employee well-being The pandemic has been an unprecedented event, which disrupted our way of life and caused increased stress and anxiety for employees. During these challenging times, we o ff ered a variety of resources to help the employees cope with work. As an employee-centric organization, we helped them stay focused and keep their nutrition in check. We also enabled bene fi ts and extended services by o ff ering work from home, with pruning o ffi ce hours and shift system without a ff ecting business activities. Ensuring COVID-19 appropriate behaviour We maintained hygienic working conditions and spread awareness about physical distancing to all our employees, and adherence of SOPs and Guidelines. Strict temperature monitoring and screening was ensured on a daily basis. A COVID-19 Medical Kit was provided to symptomatic employees. We curtailed business traveling; all the necessary reviews and meetings were organized virtually to minimize physical meetings travels. Daily fumigation at the workplaces, UV scanner and oxygen concentrator procurement were enabled. Hand wash facilities were maintained near all the factory entrance gates. COVID-19 meticulous monitoring and prompt and timely support was provided to the employees in the form of doctor consultation, testing, home care treatment and hospitalization. Paid quarantine leave was provided to the a ff ected employees, which was further extended based on employee health. We also launched the nurturing wellness platform through Health Plus App (Healthy Heritage League), which o ff ered virtual suggestions from expert doctors, interactive sessions and counseling. Assigning COVID-19 Warriors We were truly overwhelmed by the spirit of our people to help and support each other. More than 52 employees across functions volunteered during pandemic to support others. We assigned COVID-19 Warriors – Heritage Saviours – who volunteered to help the a ff ected individuals. They provided assistance to the a ff ected employees and families with medical resources, and coordinated with suppliers and hospitals. They received regular health updates from the a ff ected employees and also followed up with asymptomatic and mild cases on behalf of doctors, helped facilitate vaccination slots, and most importantly, made themselves available to listen to, provided them comfort and assurance for support and assistance. Role of HR During the year, the HR Team focused on the below for the safekeeping of employees: Leadership communication and engagement with the workforce throughout the pandemic, as informed by national and global public health guidelines Educated the employees about COVID-19 symptoms and prevention; reviewed leave polices Heritage Foods Limited 38