Heritage Foods Limited

Sales & Distribution Operations Consumers The entire logistics chain is technologically- enabled to facilitate online monitoring. Digitally-enabled operations handle dispatch (through GPS), product shelf-life and merchandising. IT-enabled sales automation sends periodic analysis of sales and inventory to channel partners through SMS alerts. Pure and high-quality milk and milk products are supplied to more than 1.5 million consumers through innovative channels such as general trade retailers, modern trade, exclusive parlours, distribution centers and e-commerce platforms. ‘Robustness’ and ‘Resilience’ At Heritage, we are focusing on animal welfare and productivity, addressing topics that a ff ect the robustness and resilience of dairy production in a very wide scope – from large and intensive farms to small and grass-based farms. The competitive atmosphere resulting from price volatility and uncertainty created by some of these new challenges often leads dairy farmers to focus on productivity, rather than animal welfare. Resilience not only applies to individual animals, but also to higher organizational levels such as the farm or the system. In the latter, resilience is the capacity of the system to cope with disturbances, and at the same time, maintain its functions. More resilient systems are able to absorb larger disturbances without changing their foundations. Resilient systems can adapt, renew, self-organize and learn from change and disturbance. When resilience is lost, vulnerability increases, and the system is no longer able to function properly when disturbances occur. CORPORATE OVERVIEW 29 th Annual Report 2020-21 | 07 Guided By a Three-Decade Legacy