Heritage Foods Limited | 30th Annual Report 2021-22

30 th Annual Report 2021-22 Heritage Foods Limited 92 7.2 Have you advocated/lobbied through above associations for the advancement or improvement of public good? If yes specify the broad areas. Company’s Senior Management represents the Company in various industry forums. They understand their responsibility while representing the company in such associations, and while they engage in constructive dialogues and discussions in favour of public good. Principle 8: Businesses should support inclusive growth and equitable development 8.1 Does the Company have specified programmes/ initiatives/ projects in pursuit of the policy related to Principle 8? The Company undertakes the initiatives through the CSR committee of the Board as per the CSR policy of the Company. A brief outline of the policy for undertaking the CSR activities of the Company includes the following: • Promoting education • Enhancing the vocational skills • Promoting and preventive health care • Environment Sustainability • Rural Development projects • Disaster management, relief and rehabilitation 8.2 Are the programmes/projects undertaken through in-house team/own foundation / external NGO / government structures /any other organization? The Company’s Social Responsibility Projects have been carried out by the Company directly and/or through implementing agencies (i.e. NTR Memorial Trust and Asian Healthcare Foundation). 8.3 Have you done any impact assessment of your initiative? (From CSR) As per the CSR amendment Rule, 2021 the impact assessment studies are not required by the Company. However, internally the Company performs an impact assessment of its initiatives at the end of each year to understand the efficacy of the programme in terms of delivery of desired benefits to the community and to gain insights for improving the design and delivery of future initiatives. 8.4 What is your company’s direct contribution to community development projects - Amount in INR and the details of the projects undertaken? The Company has allocated CSR amount of ` 29.35 million on community development projects for promoting healthcare. 8.5 Have you taken steps to ensure that this community development initiative is successfully adopted by the community? Companies CSR initiatives are rolled out in partnership with NTR Memorial Trust or any other implementing Agency as decided by the Board. This helps in increasing reach as well as ensuring adoption of initiatives by communities. CSR Committee of the Board track and monitor the progress and takes necessary steps to make it successful. Principle 9: Businesses should engage with and provide value to their customers and consumers in a responsible manner 9.1 What percentages of customer complaints / consumer cases are pending as on the end of financial year? There are no consumer complaints pending as on the end of financial year. 9.2 Does the company display product information on the product label, over and above what is mandated as per local laws? Yes / No / N.A. / Remarks (additional information) No, the Company adheres to all the applicable regulations regarding product labelling and displays relevant information on it. 9.3 Is there any case filed by any stakeholder against the Company regarding unfair trade practices, irresponsible advertising and/or anti-competitive behaviour during the last five years and pending as on end of financial year. Neither any complaint was filed relating to above during the past five years nor is any complaint pending as at the end of financial year. 9.4 Did your Company carry out any consumer survey/ consumer satisfaction trends? Yes, Consumer satisfaction is important for business. Company connects with consumer with multiple touch points. A survey is conducted with consumers to understand the product quality feedback. For and on behalf of the Board of Directors N. BHUVANESWARI N. BRAHMANI Place : Hyderabad Vice Chairperson & Managing Director Executive Director Date : May 27, 2022 (DIN: 00003741) (DIN : 02338940)