4. Details of the benefits derived and shared from the intellectual properties owned or acquired by your entity (in the current financial year), based on traditional knowledge: S. No. Intellectual Property based on traditional knowledge Owned/ Acquired (Yes/No) Benefit shared (Yes / No) Basis of calculating benefit share Nil 5. Details of corrective actions taken or underway, based on any adverse order in intellectual property related disputes wherein usage of traditional knowledge is involved. Name of authority Brief of the Case Corrective action taken Nil 6. Details of beneficiaries of CSR Projects: S. No. CSR Project No. of persons benefitted from CSR Projects % of beneficiaries from vulnerable and marginalised groups 1 Health care facilities 25,000 100% 2 Promoting education 2,500 100% 3 Rural area devlopement 5,000 100% The CSR projects are implemented with an objective to reach out to the vulnerable and marginalised communities for improvement of health and education including environmental protection and rural development activities. Principle 9: Businesses should engage with and provide value to their consumers in a responsible manner The organization is driven by a consumer-centric approach, where it places the highest priority on actively engaging with its consumers and aligning its business strategies to surpass their expectations and deliver exceptional value. With an unwavering focus on understanding and fulfilling consumer needs, the organization proactively seeks out valuable consumer feedback, valuing their opinions and insights. By attentively listening and learning from their experiences, the organization gains a deep understanding of consumer preferences, enabling the development and delivery of products, services, and experiences that truly resonate. Essential indicators 1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback. The Company places great importance on providing exceptional consumer support and ensuring a seamless experience for its consumers. As part of its commitment to customer satisfaction, the Company includes a toll-free number, customer care centre and an email address on its products, enabling customers to reach out in case of any grievances or queries. Link - https://www.heritagefoods.in/contact-us 2. Turnover of products and/services as a percentage of turnover from all products/service that carry information about: As a percentage to total turnover Environmental and social parameters relevant to the product 100% On all our products, necessary regulatory information is disclosed. Information about FSSAI Certification is disclosed on all packaged products. Safe and responsible usage Recycling and/or safe disposal 133 BRSR | Statutory Reports
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