3. Number of consumer complaints in respect of the following: FY2023 FY2022 Received during the year Pending resolution at end of year Remarks Received during the year Pending resolution at end of year Remarks Data privacy There have been no complaints in these categories Advertising Cyber- security Delivery of essential services Delivery of essential services Restrictive Trade Practices Unfair Trade Practices Other (product related) 4. Details of instances of product recalls on account of safety issues: Number Reasons for recall Voluntary recalls None Not Applicable Forced recalls None Not Applicable 5. Does the Company have a framework/policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy. The Company has an internal policy in place for ensuring cyber security. 6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty/action taken by regulatory authorities on safety of products/services. Not applicable Leadership Indicators 1. Channels/platforms where information on products and services of the Company can be accessed (provide web-link, if available). This is the web-link from which information on the products and services of the Company can be accessed: https://www. heritagefoods.in/ 2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services. The Company takes utmost care to ensure that its products provide comprehensive information regarding safety measures, aiming to inform and educate consumers about the responsible and safe usage of the products. 3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services. The Company ensures consumers are aware of any risk of disruption or discontinuation of essential services through surveys that include information on procedures, risks involved, benefits and alternatives available. The Company is also bound under the SEBI (Listing Obligations and Disclosure Requirements) Regulations,2015 to promptly inform the Stock Exchanges and upload in its website about any material event that may have a bearing on the Company’s operations. 4. Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/ No/Not Applicable) If yes, provide details in brief. The entity demonstrates a strong commitment to adhering to local laws and regulations, particularly when it comes to providing accurate and comprehensive product information. As mandated by the relevant authorities, the entity ensures that all necessary product details, specifications and disclosures are prominently displayed for the benefit of consumers. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products/services of the entity, significant locations of operation of the entity or the entity as whole? (Yes/ No) Yes 5. Provide the following information relating to data breaches: a. Number of instances of data breaches, along with impact Nil b. Percentage of data breaches involving personally identifiable information of customers Nil Heritage Foods Limited | 31st Annual report 2022-23 134
RkJQdWJsaXNoZXIy NTE5NzY=