Stakeholder engagement Fostering clear communication of ideas Stakeholders Employees Shareholder and investors Consumers Importance Channel of engagement We consider it essential to eff ectively engage with our stakeholders to analyse developments in the market, consumer concerns and expectations and identify opportunities. It also prepares us to mitigate threats and refi ne our operating metrics to deliver appropriate solutions. By involving stakeholders including employees, suppliers, consumers, investors, and policymakers in our decision-making process, we strive to ensure sustainable management and development of Heritage Foods. We ensure that employees are completely aligned to the core principles of Heritage Foods and we promote a culture that rewards ethical practices, encourages meritocracy and performance. A clear channel of communication with shareholders or investors enables us to lay a solid foundation for our long-term success. We aim to gather valuable insights about consumer preferences, needs and expectations through stakeholder engagement activities. Direct communication, through email, townhall interactions Email Website, Newspaper advertisements, stock exchange intimations, annual/ quarterly fi nancial results and investor meetings and conferences Exclusive Heritage parlours, Happiness points, e-commerce platforms and other modern retail chain. Heritage Foods Limited | 31st Annual Report 2022-23 20
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