Relying on technology and product innovation Technology Clapp VET+ DMS ZOHO SAP At Heritage, we strive to embrace technology to enhance our business operations and ensure eff iciency, quality control, exceptional customer service and sustainability. We are a technology-enabled business that is equipped to handle varied tasks including sales, maintaining connections with distributors, delivering dairy products to customers’ doorsteps, helping dairy farmers, and monitoring of employee performance through our digital platforms. The technology driven platforms introduced by Heritage Foods are: Customer Live Application (CLAPP) help employees at Heritage DIGIT Centres to streamline sales and costs. A one-stop shop for dairy animal management, Heritage VET+ focuses on educating and empowering dairy farmers by off ering remote primary veterinary care, information on nutrition and best practices in dairy management. Distributor Management System was created to streamline the primary and secondary sales process from the agent level to the counter sales level. A Digital Performance Module towards evaluate employee’s performance simpler, transparent and more eff icient. The SAP software provides multiple business functions with a single view of the truth. This helps us better manage complex business processes by giving employees of diff erent departments easy access to real-time insights across the enterprise. Heritage Foods Limited | 31st Annual Report 2022-23 28
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