Quality Your Company continues the journey of delivering value to its consumers/customers through significant investments in quality assurance programs. Your Company adheres to international quality standard certifications such as ISO 22000:2018 (Food Safety Management System), ISO 9001:2015 (Quality Management System), ISO 45001:2018 (Occupational Health & Safety), ISO 14001:2015 (Environmental Management System), ISO 50001:2018 (Energy Management System) and HALAL Certification by JUHF. Your Company has also acquired AgMark, BIS, EIA and FSSC 22000 v 5.1 Certificates. The Quality department of your company plays a crucial role in implementing and driving large-scale change management initiatives that aim to improve quality and increase productivity across the organization. By continuously updating its practices and embracing new technologies, the department helps to streamline processes, reduce waste, and enhance overall performance. Through its efforts, the Quality department is instrumental in driving the company’s success and achieving its goals. Branding “Heritage” as a brand reflects your company’s identity, core values and belief system. Your company is actively working on diversifying the products portfolio in line with the current consumer trends and mission of bringing health, nutrition & happiness to every home. During this year your brand came up with the biggest integrated marketing campaign for curd under the theme-“Heritage curd makes your Day”, with 360 degree touch points covering TV, Digital and Out of Home. In the coming years, your company shall further develop more integrated marketing campaigns based on strong Consumer insights that will help to connect and build brand preference. Awards & Recognitions During the financial year 2022-23 your Company has received the following awards and recognitions. • Best South Brand Award at the Pride of India Brand Awards 2022 • Most Loved Brand award organized by Blinkit Brand Awards 2022 • Best Management Award by the Telangana Government Human Resources and Industrial Relations Your Company takes pride in the commitment, competence and dedication shown by its employees in all areas of business. Your company ensures that it provides a harmonious and cordial working environment to all its employees. To ensure good human resources management, your Company focused on all aspects of the employee lifecycle. This provides a holistic experience for the employee as well. During their tenure at the Company, employees are motivated through various skill- development programs, engagement and volunteering programs. Your company has put in continued efforts in building capabilities of Human Resources with adoption of specific and targeted interventions. Your Company has a structured induction process at all locations and management development programs to upgrade skills of managers. Objective appraisal systems based on Key Result Areas are in place for all employees. Your Company is committed to nurture, enhance and retain talent through superior Learning & Organizational Development. The total strength of your Company employees as on March 31, 2023 was 3212 Investor Relationship Investor relations is a critical function within a company that focuses on building and maintaining relationships with its investors and stakeholders. It serves as the bridge between the company’s management team and its shareholders, analysts, and the broader investment community. The primary goal of investor relations is to effectively communicate the company’s financial performance, strategic direction, and key developments to the investment community. Investor relations professionals play a vital role in managing the flow of information between the company and its investors. They are responsible for disseminating accurate and timely information, such as financial reports, earnings releases, and regulatory filings, to ensure transparency and compliance. These professionals also organize and participate in investor conferences, roadshows, and earnings calls, where they provide updates on the company’s performance and address questions and concerns from investors. Another crucial aspect of investor relations is building and maintaining relationships with shareholders and analysts. Investor relations teams proactively engage with institutional investors, retail shareholders, and sell-side/buy-side analysts, providing them with insights into the company’s operations, industry trends, and financial outlook. These interactions help foster trust, credibility, and long-term relationships, which are essential for attracting and retaining investors. In addition to communication and relationship-building, investor relations professionals also monitor and analyze market trends, investor sentiment, and competitor activities. They assess the impact of market developments on the company’s valuation and help management understand and respond to changes in the investment landscape. By staying abreast of market dynamics, investor relations teams can effectively advise the company’s leadership on investor concerns, expectations, and potential risks. Heritage Foods Limited | 31st Annual report 2022-23 74
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