BRSR STRATEGIC REVIEW STATUTORY REPORT FINANCIAL STATEMENTS 122 32ND ANNUAL REPORT 2023-24 | HERITAGE FOODS LTD Leadership Indicators 1. Provide details of actions taken to mitigate any negative social impacts identified in the Social Impact Assessments (Reference: Question 1 of Essential Indicators above): Details of negative social impact identified Corrective action taken Nil 2. Provide the following information on CSR projects undertaken by the Company in the designated aspirational districts as identified by government bodies: S. No. State Aspirational District Amount spent (In INR) NA During FY 2023-24, the Company has allocated ` 31.42 million for carrying out the CSR Activities under Ongoing/ multi-year project and the company has yet to spend the said amount as on 31st March 2024. The unspent amount of ` 31.42 million was transferred to unspent CSR account and will be spent on or before 31st March 2027 in accordance with the CSR Amendment Rules. However as on the report date the Company has transferred an amount of ` 30 million to NTR Memorial Trust, implementing agency out of the unspent amount of FY 2023-24. 3. (a) Do you have a preferential procurement policy where you give preference to purchase from suppliers comprising marginalized /vulnerable groups? (Yes/No) Yes. The company procures the raw milk from the small & marginal farmers, through its representatives. (b) From which marginalized /vulnerable groups do you procure? Small & Marginal farmers (c) What percentage of total procurement (by value) does it constitute? 99% of the milk procured directly from farmers 4. Details of the benefits derived and shared from the intellectual properties owned or acquired by your entity (in the current financial year), based on traditional knowledge: S. No. Intellectual Property based on traditional knowledge Owned/Acquired (Yes/No) Benefit shared (Yes / No) Basis of calculating benefit share Nil 5. Details of corrective actions taken or underway, based on any adverse order in intellectual property related disputes wherein usage of traditional knowledge is involved. Name of authority Brief of the Case Corrective action taken Nil 6. Details of beneficiaries of CSR Projects: S. No. CSR Project No. of persons benefitted from CSR Projects % of beneficiaries from vulnerable and marginalised groups NA During FY 2023-24, the Company has allocated ` 31.42 million for carrying out the CSR Activities under Ongoing/ multi-year project and the company has yet to spend the said amount as on 31st March, 2024. The unspent amount of ` 31.42 millions was transferred to unspent CSR account and will be spent on or before 31st March 2027 in accordance with the CSR Amendment Rules. However as on the report date the Company has transferred an amount of ` 30 million to NTR Memorial Trust, implementing agency out of the unspent amount of FY 2023-24. Principle 9: Businesses should engage with and provide value to their consumers in a responsible manner The organization is driven by a consumer-centric approach, where it places the highest priority on actively engaging with its consumers and aligning its business strategies to surpass their expectations and deliver exceptional value. Essential indicators 1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback. The Company provides its consumers with the highest level of service and products. We take consumer complaints very seriously. Our commitment to listening to and addressing the concerns of our customers is unwavering. Established a robust system for receiving and responding to consumer complaints, ensuring that all feedback is heard and acted upon in a timely manner. The dedicated customer service team is trained to handle any situation with professionalism and empathy, and they work closely with our product teams to find solutions to any issues that may arise.
RkJQdWJsaXNoZXIy NTE5NzY=