BRSR STRATEGIC REVIEW STATUTORY REPORT FINANCIAL STATEMENTS 123 HERITAGE FOODS LTD | 32ND ANNUAL REPORT 2023-24 We believe that every customer deserves to have his/ her voice heard and We are committed to providing them with the support and attention they deserve. We are proud to have built a reputation for exceptional customer service and we shall continue to prioritize the satisfaction of our customers in all that we do. As part of its commitment to customer satisfaction, the Company includes a toll-free number, customer care centre and an email address on its products, enabling customers to reach out in case of any grievances or queries. Link - https://www.heritagefoods.in/contact-us 2. Turnover of products and/services as a percentage of turnover from all products/service that carry information about: Particulars As a percentage to total turnover Environmental and social parameters relevant to the product 100% On all our products, necessary regulatory information is disclosed. Information about FSSAI Certification is disclosed on all packaged products. Safe and responsible usage Recycling and/or safe disposal 3. Number of consumer complaints in respect of the following: Particulars FY2023 Remarks FY2022 Remarks Received during the year Pending resolution at end of year Received during the year Pending resolution at end of year Data privacy 0 0 0 0 0 0 Advertising 0 0 0 0 0 0 Cyber- security 0 0 0 0 0 0 Delivery of essential services 0 0 0 0 0 0 Delivery of essential services 0 0 0 0 0 0 Restrictive Trade Practices 0 0 0 0 0 0 Unfair Trade Practices 0 0 0 0 0 0 Other (product related) 0 0 0 0 0 0 4. Details of instances of product recalls on account of safety issues: Number Reasons for recall Voluntary recalls 0 NA Forced recalls 0 NA 5. Does the Company have a framework/policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy. Yes .The Company has an policy in place for ensuring cyber security, the same was available at https://www. heritagefoods.in/uploads/investors/pdf/17156925425HFL-Cyber-Security-Policy.pdf 6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty/action taken by regulatory authorities on safety of products/services. No incidences reported 7. Provide the following information relating to data breaches: a. Number of instances of data breaches along-with impact: 0 b. Percentage of data breaches involving personally identifiable information of customers: 0 c. Impact, if any, of the data breaches: 0 Leadership Indicators 1. Channels/platforms where information on products and services of the Company can be accessed (provide web-link, if available). This is the web-link from which information on the products and services of the Company can be accessed: https://www.heritagefoods.in/
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