BRSR STRATEGIC REVIEW STATUTORY REPORT FINANCIAL STATEMENTS 96 32ND ANNUAL REPORT 2023-24 | HERITAGE FOODS LTD VII. Transparency and Disclosure Compliances 26. Complaints/Grievances on any of the principles (Principle 1 to 9) under the National Guidelines on Responsible Business Conduct: Stakeholder group from whom compliant is received Grievance Redressal Mechanism in place (Yes/No) (If yes, then provide weblink for grievance redressal policy) FY2024 FY2023 No. of complaints filed during the year No. of complaints pending resolution at close of the year Remarks No. of complaints filed during the year No. of complaints pending resolution at close of the year Remarks Communities Yes, Heritage Foods Limited has a grievance redressal mechanism in place for all of its stakeholders. The processes are established internally and conveyed to the stakeholders 0 0 No complaints or grievances have been received so far under any of the principles of the NGRBC. 0 0 No complaints or grievances have been received so far under any of the principles of the NGBRC. Investors (other than shareholders) 0 0 0 0 Shareholders 0 0 0 0 Employees and workers 0 0 0 0 Customers 0 0 0 0 Value Chain Partners 0 0 0 0 Other (please specify) 0 0 0 0 • Note : Investor Grieviance can be addressed at https://www.heritagefoods.in/investorgrievance and via email to E-mail: umakanta@heritagefoods.in. For customer related grievances , refer link https://www.heritagefoods.in/contact-us and email to customercare@heritagefoods.in 27. Overview of the entity’s material responsible business conduct issues Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications, as per the following format: Sl. No. Material issue identified Indicate whether risk or opportunity (R/O) Rationale for identifying the risk/ opportunity In case of risk, approach to adapt or mitigate Financial implications of the risk or opportunity (Indicate positive or negative implications) 1 Raw Material Sourcing Risk The Company’s raw materials are crucial to the kind ofproducts itmanufactures. These rawmaterialsare specific tocertain geographies. Thechangingclimaticconditionsmay pose a risk to the availability of theseraw materials. Factors contributing to increased costs include excess wait time and detention costs, overpaying some haulers while underpaying others (resulting in hauler con To mitigate this risk, the Companyis expanding sourcing to multiple geographies.Proposed and in progress strategies that can help mitigate these increased logistics costs, such as digitization and outsourcing of dairy scheduling and trading, plant-to-plant haul cost optimization, detailed farm-to-plant route cost modelling, intake benchmarking and optimization, plant design with 3D-simulation, use of AI and data NegativeThe implications ofthis would be on higher logistics cost. The exact percentage will vary over periodic ebbs/high. The exact percentage increase would depend on a variety of factors including the specific geographies involved, the extent of the climatic changes, the availability of alternative fodder or milk supply sources, and the efficiency solidation and higher rates), running outmoded, small, high-maintenance equipment, excess intake time and labour, and moving milk and milk products further than necessary analytics, and sustainability measures23. These strategies can help the dairy industry to mitigate the increased logistics costs associated with expanding raw material sourcing to multiple geographies, of the logistics and supply chain management systems in place
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